Returns & warranty

We accept change-of-mind returns within 14 days of delivery, as long as the bed is unopened and still in its original vacuum seal. Once a bed is released from its vacuum seal it can't be returned for change of mind, for hygiene reasons and because the foam can't be resealed.

Covers and accessories can be returned within 14 days if unused, unwashed and in their original condition. Return shipping for change-of-mind returns is paid by the customer. Refunds go back to the original payment method once we've received and checked the item.

If your bed arrives damaged, has a manufacturing defect, or isn't as described, contact us — this applies whether or not the vacuum seal has been opened. Email support@groundingheart.com with your order number and photos, and we'll arrange a repair, replacement or refund in line with the Australian Consumer Law.

Every Grounding Heart bed and cover is covered for 12 months from delivery against defects in materials and workmanship, such as a faulty zip, seams coming apart under normal use, or a fault in the grounding cord or fabric.

Not covered:

• Chewing, biting, ripping, digging or scratching damage
• Normal wear and tear from use and washing, including fading and pilling
• Stains, liquid damage or damage from not following the care instructions
• Damage to the cord from pets or misuse
• Use other than as a pet bed, or commercial use

To make a claim, email us with your order number, a description and photos.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your rights under the Australian Consumer Law.

Email support@groundingheart.com with your order number; we'll reply within one to two business days with next steps.

Grounding Heart Pet, ABN 29 691 916 962.